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Walmart and Apple Pay →

1 min read
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John Gruber, linking to Chance Miller at 9to5Mac, on why Walmart still refuses to accept Apple Pay: Using Walmart Pay gives Walmart more information than a regular credit or debit card transaction does. It's not about fees. Apple Pay costs retailers nothing; Apple takes a small cut from the issuing banks, not the merchant. It's about data. Walmart's terminals support contactless payments. They disabled NFC anyway. Walmart Pay links every transaction to your account. Apple Pay doesn't. Your rea
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The Cost of Forcing One Software Solution on Every Team

2 min read
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A pattern I've consistently seen is that no single piece of software ever serves all teams in an organization without meaningful trade-offs. That remains true whether the organization has ten people or ten thousand. Here's the distinction that matters: standardization defines shared rules, interfaces, and expectations. Uniformity enforces sameness. The healthiest organizations I've worked with standardize aggressively where trust, data, and authority are shared—while allowing controlled variati
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Start with Service

9 min read
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Why Service Is Where IT Credibility Begins When most people think about IT, they don't think about architecture diagrams, compliance frameworks, or vendor negotiations. They think about getting help. They think about the person or team they can turn to when something isn't working, when they're blocked, or when they don't know where else to go. That expectation is the foundation of trust between IT and the rest of the organization, and it's the first thing I focus on whenever I start working wi
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Texas Sues Smart TV Makers →

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Ashley Belanger, writing for Ars Technica, on the Texas AG suing Samsung, Sony, LG, Hisense, and TCL over their use of Automatic Content Recognition: Samsung provides consumers with a one-click enrollment option during initial setup, but opting out requires more than 15 clicks across multiple menus. ACR captures screenshots of your TV every 500 milliseconds and phones home with what you're watching. Not just their apps. Everything on screen, including anything connected over HDMI. We lost the
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A Guide to Software Procurement

10 min read
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Intent My goal for any procurement is for the organization to make a well-considered decision, factoring in the maturity, scale, risks and impacts of the problem or opportunity at hand. While this guide is written as a step-by-step guide, It's common for many steps to occur simultaneously, and others to be omitted completely. As the recommender, it's essential that you balance rigor and urgency to ensure the best outcome for both you and your organization. The Ideation & Development Of Why
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